Complete Support
Phone Support
01457 874 999Â
Available 8am - 5:30pm Monday to Friday.
Available 8am - 5:30pm Monday to Friday.
Email Support
Our technical team will endeavour to come back to you as soon as possible.
technical@cop-eu.com
technical@cop-eu.com
Remote Support
Help connecting a DVR/NVR over the internet or on a mobile phone.
REMOTE SUPPORT USING TEAMVIEWER
If you need to view a DVR/NVR over the internet or on a mobile phone and require assistance with computer or router configuration, we can help.
Using a secure 256 bit SSL encrypted connection we can log directly into your computer and assist with all your DVR/NVR networking issues including setup, DDNS, Port forwarding & Smartphone connection.
What you need to do:
1. Ensure an engineer is on site
2. Make sure your computer and recorder are connected to the same router with internet access
3. Ensure you have your router username and password details
Using a secure 256 bit SSL encrypted connection we can log directly into your computer and assist with all your DVR/NVR networking issues including setup, DDNS, Port forwarding & Smartphone connection.
What you need to do:
1. Ensure an engineer is on site
2. Make sure your computer and recorder are connected to the same router with internet access
3. Ensure you have your router username and password details
CONTACT US ON WHATSAPP
Our Technical, Pre-Sales, Projects, Sales & Accounts team are available on WhatsApp to answer any queries.Â
Great for any simple questions you need a quick answer for
Available during normal working hours
Send videos & images of your issue for quick diagnosis
Great for any simple questions you need a quick answer for
Available during normal working hours
Send videos & images of your issue for quick diagnosis
Complete Support
Phone Support
01457 874 999Â
Available 8am - 5:30pm Monday to Friday.
Available 8am - 5:30pm Monday to Friday.
Email Support
Our technical team will endeavour to come back to you as soon as possible.
technical@cop-eu.com
technical@cop-eu.com
Remote Support
Help connecting a DVR/NVR over the internet or on a mobile phone.
REMOTE SUPPORT USING TEAMVIEWER
If you need to view a DVR/NVR over the internet or on a mobile phone and require assistance with computer or router configuration, we can help.
Using a secure 256 bit SSL encrypted connection we can log directly into your computer and assist with all your DVR/NVR networking issues including setup, DDNS, Port forwarding & Smartphone connection.
What you need to do:
1. Ensure an engineer is on site
2. Make sure your computer and recorder are connected to the same router with internet access
3. Ensure you have your router username and password details
Using a secure 256 bit SSL encrypted connection we can log directly into your computer and assist with all your DVR/NVR networking issues including setup, DDNS, Port forwarding & Smartphone connection.
What you need to do:
1. Ensure an engineer is on site
2. Make sure your computer and recorder are connected to the same router with internet access
3. Ensure you have your router username and password details
CONTACT US ON WHATSAPP
Our Technical, Pre-Sales, Projects, Sales & Accounts team are available on WhatsApp to answer any queries.Â
Great for any simple questions you need a quick answer for
Available during normal working hours
Send videos & images of your issue for quick diagnosis
Great for any simple questions you need a quick answer for
Available during normal working hours
Send videos & images of your issue for quick diagnosis