Repair/Replace Request Form

Got a question? Contact our customer service team on tel: +44 (0)1457 874 999.


Please include as much detail about the fault as possible, including anything you have tried to rectify the fault.
Fault descriptions will help our technical support engineer diagnose the problem and they may contact you to discuss the fault before an RMA is issued.

Terms & Conditions

Warranty for products applies only to the person or entity that originally purchased the unit from Cop Security.
Warranty on repaired units continues from the original purchase date-no additional warranty will apply on repairs or replacements.
The Serial, UK or R number for the defective unit must be provided; warranty does not apply if the number is missing or unrecognizable.
The replacement unit will be an identical model or an upgraded model if the original model is no longer available. The replacement could be a brand new or a reconditioned unit in accordance to stock availability​.
Only one attempt to collect will be carried out by COP, if the customer fails to have the goods ready for collection at the agreed time then the return of goods will be the responsibility of the customer.
All items returned must be suitably packaged in an outer carton with suitable packaging material to protect the goods; COP will NOT be responsible for any damage caused by return shipping.
The customer is responsible for backing up all data stored and the removal of any of the customer’s confidential or personal information on any device before returning to Cop for an RMA service. Cop will not be liable for any data loss during the RMA process.
Warranty does not apply IF, the product has been modified or repaired by any unauthorised personnel, the defect was subject to abuse, improper use not conforming to product manual instructions or environment conditions, the defect was subject to Force Majeure, such as acts of God, flood, lightening, earthquake, war, vandalism, theft or damage due to low voltage disturbances.
Please do not return products without an RMA number. Goods received without this will be returned back to the customer and delivery charges may be incurred.