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Service

We Offer The Most Comprehensive Service Package In The Industry

As a UK based manufacturer and distributor of CCTV products with over 25 years experience, we offer a great deal more than other CCTV companies, the very best in customer service.

INDUSTRY LEADING SERVICE & QUALITY ASSURANCE


COP boasts a £4million product stock holding, meaning that we can provide high levels of stock availability at all times.

Additionally, our commitment to quality assurance means that all of our DVRs are built and tested in the UK. Because of this, and the trust it instils in our product, we now provide 4 Year Advance Replacement on our Provision products & 3 Year Advance Replacement on most of our Hikvision products with free next day delivery.*

ACCOUNT OPENING


If you are based in the UK or Northern Ireland you can have a credit account open & purchase from us the same day you apply.

We can also open credit accounts for companies in Europe. If you do not require a credit account, we accept all major credit & debit cards.

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LARGE STOCK HOLDING


Quote on projects with confidence!  

With over £4 million pounds worth of stock in our warehouses means we have steadfast availability of products at all times. We guarantee all products in stock can be delivered to you next day.

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Orders Delivered Next Day


Same day dispatch if ordered before 5pm & free next day delivery on ALL orders. We also offer timed deliveries 7 days a week.

We use DPD Local, the most innovative parcel carrier around, who offer a fast and reliable service ensuring your products are delivered to site on time. 

See our full range of delivery options >>

Long Warranties & money back guarantee


We offer industry leading service & support on products bought from us including a no quibble, money back guarantee.

Offering industry leading service & support, products bought from us include
Up to 4 Year Warranty
Up to 4 Year Advance Replacement
30 Day Money Back Guarantee 

If you change your mind about a purchase for any reason, you may return it to us (in it’s original condition) within 30 days and we will issue a full refund.

SIMPLE RETURNS POLICY


We will arrange a collection free of charge for any faulty products within their warranty period that you wish to return.

To return an item please get in touch by phone or complete our online returns form, and we will arrange to collect your goods from you.

Return a product to us >>

PRICE MATCH GUARANTEE


As a UK Hikvision supplier we are committed to providing the best products, prices and service in the industry.

As a result of our commitment we guarantee to price match any genuine quote from our competitors.

Our price match guarantee applies to any official UK distributor sourced Hikvision product including NVRs, DVRs & Cameras. Supply us with a valid written quotation and we will match the quoted price.

learn More about the the cop commitment


See more ways we offer the best service & support package in the industry

Learn more about Support >>

the cop commitment brochure


You can download the COP Commitment brochure here >>