Cop Security

Terms & Conditions  (to download the Terms and Conditions as a PDF please click here)
         

Valid from October 2016 


1. Parties
In these conditions of sale “the company” means COP SECURITY (a division of Weststone Limited ), “the purchaser” means any individual, firm, company or corporation placing an order with the company, “order” means the order placed by the purchaser with the company for goods to be supplied by the company and “goods” shall mean all goods whether raw materials, components or finished products covered by the order.
 
2. Validity of Terms
All orders placed with the company will be exclusively governed by these conditions of sale.

3. Quotations, Offers and Acceptances
a. Quotations are subject to withdrawal or modification at any time, and are only valid for up to 30 days from the date thereof.
b. All costs, estimates, documentation, specifications, drawings and illustrations furnished or issued by the company are copyrighted, remain the company’s property and must not be disclosed to any third party.
c. Orders must be submitted by the purchaser for goods, and are only accepted if confirmed in writing by the company and any order placed by the purchaser shall be deemed to be an offer on the basis that these conditions are acceptable to the purchaser to the exclusion of all other terms and conditions whether expressed in that order, or implied by law. Acceptance of the goods by the purchaser shall be conclusive evidence before any Court of Law or arbitrator that these terms apply.

4. Prices
Prices quoted apply to the quantities and delivery rates as stated and any variation in quantity, specification and rates of delivery may necessitate a price revision. Prices quoted for goods manufactured in countries other than the UK will be subject to adjustment to take account of currency fluctuations and any appropriate adjustment will be recorded on the invoice, on the day of dispatch. All prices are subject to value added tax at the appropriate rate.

5. Payment
a. All goods will be invoiced on dispatch and payment is due within 30 days from the end of the invoiced month. In any case where goods are dispatched in instalments, each instalment of the goods shall be duly paid for within 30 days of the invoice date as a condition precedent to the purchaser’s right to future delivery.
b. We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to our agreed terms.
c. The purchaser shall not be entitled to delay, withhold or offset payments due on the grounds that it has a claim or set off against the company.
d. The company reserves the right to require payment before delivery.
e. When making payment to your credit account using a credit card we reserve the right to pass on the charges we incur.

6. Non Acceptance
a. If the purchaser refuses to accept the consignment, the company may, after lapse of an additional 4 week period from such refusal, terminate the contract or claim liquidated damages for non-fulfillment at the rate of 20% of the purchase price, except that the company reserves the right to prove higher or lower damages, as the case may be. The company may also select, after time lapse of such 4 week period, to otherwise dispose of the consignment and to provide for a new shipment to the purchaser with a reasonably extended term of delivery.
b. If delay in shipment is caused or requested by the purchaser, risk will pass on to the purchaser at the date consignment is ready for shipment. From this date on, the company is entitled to invoice the total purchase price, terms of payment begin with the date of invoice. Starting 2 weeks after notification that goods are ready for dispatch, the purchaser will be liable to a storage charge, equivalent to 0.125% of the invoice price for every week or part thereof, but not to exceed a total of 5%.

7. Property Ownership and Risk
a. Title to all goods delivered by the company remains with the company, until full payment of the agreed purchase price for those particular goods by the purchaser to the company. The company reserves the right to repossess the goods in event of default or delay in full payment howsoever arising and the purchaser hereby grants the company the irrevocable license to enter upon any premises of the purchaser for the purpose of doing so.
b. The purchaser is licensed by the company to use or to agree to sell the goods delivered to the purchaser subject to the express condition that the entire proceeds of any sale are held in trust for the company and are not mixed with other moneys or paid into an overdrawn bank account and shall at all times be identifiable as the company’s money.
c. Until title to the goods passes, the goods shall be held by the purchaser as mere bailee and in a fiduciary capacity for the company and the following provisions shall apply:-
i) The goods shall, subject to clause 7.b be kept separate and distinct from all other property of the purchaser and of third parties and in good and substantial repair and condition and be stored in such a way as to be clearly identifiable as belonging to the company.
ii) The company may at any time revoke the power of sale and use contained in clause 7.b by notice to the purchaser if the purchaser is in default for longer than 14 days in the payment of any sum whatsoever due to the company (whether in respect of the goods or any other goods supplied at any time by it to the purchaser) or if the company has bona fide doubts as to the solvency of the purchaser.
iii) The purchaser’s power of sale and use contained in clause 7.b shall automatically cease if the purchaser has a petition presented for its winding-up or passes a resolution for voluntary winding-up otherwise than for the purpose of a bona fide amalgamation or reconstruction or compounds with its creditors or has a receiver appointed of all or any part of its assets or becomes bankrupt or insolvent or enters into any arrangements with the creditors or takes or suffers any similar action in consequence of debts or carries out or undergoes any analogous act or proceedings under foreign law.
d. The risk in the goods shall pass to the purchaser upon delivery and the company shall, notwithstanding the property in the goods is retained by the company, have no responsibility in respect of the goods thereafter. Accordingly the purchaser shall be responsible for insuring the goods for not less than their purchase price.

8. Delivery
Delivery dates quotes are the company’s best estimate for delivery and whilst every effort will be made to keep to quoted delivery dates the company shall be under no liability whatsoever if for any reason delivery is delayed.

9. Cancellation
Any order placed and accepted by the company may be cancelled only with the consent and on such terms at the company may determine.

10. CIF
Where goods are sold CIF unless otherwise stated the company will effect marine insurance, obtain any necessary export license and pay dues and taxes incurred in respect of the export of the goods up to the time of their loading. It shall be the responsibility of the purchaser to obtain any necessary import license.

11. Import Duty
Where goods are imported by the company for resale to the purchaser the company may require the purchaser to pay the import duty element of the purchase price in advance to enable the goods to be released from HM Customs & Excise.

12. Damage and Loss in Transit
a. Claims for damages and shortages must be notified in writing to the carriers and the company within 3 days of date of delivery.
b. Non-delivery of the whole consignment must be notified within 7 days of the date of dispatch as shown on the invoice/advice note.
c. The company will not entertain claims unless the purchaser complies with the provisions of this condition.

13. Warranty
a. The standard warranty terms of the company are that it will modify or, at its option, replace free of charge any goods found by the company to be defective by reason of bad materials or workmanship for a period of 36 months (exclusions apply) from the original date of invoice or shipment, whichever is the soonest subject to the faulty equipment being returned carriage paid to the company’s head office (UK only).
b. The warranty does not cover fair wear and tear, the consequences of carelessness or incompetence of those handling or operating the goods or the performance of the goods other than under the conditions for which they were designed.
c. The aforesaid warranty provisions shall so far as is permitted by law, be in lieu of any other warranty condition, expressed or implied, statutory or otherwise and in no event shall the company be liable for the purchaser’s loss of profits, increased cost of working or any like consequential loss.
d. No representation or warranty is given as to the suitability or fitness of the goods for any particular purpose and the purchaser shall satisfy himself in this respect and shall be totally responsible therefore.

14. Force Majeure
The company shall be relieved of obligations arising under this contract wherever occurring and to the extent that the fulfilment of such obligations is prevented, frustrated, impeded or delayed directly or indirectly as a consequence of Force Majeure, which term shall include acts of God, fire, theft, riot, declared or undeclared war, embargo, strikes, reductions in or unavailability of power at manufacturing plant, breakdown of plant, or machinery or shortage or unavailability of raw materials from normal sources or routes of supply, action of any Government council or other duly constituted authority and other occurrence similar in nature to those specified beyond the reasonable control of the company.

15. Termination and Suspension
The company reserves the right to terminate the contract or cancel any order received or suspend delivery of any goods:
a. If compelled to do so by reason of Force Majeure as above defined; or
b. In the event of the failure by the purchaser to comply with any of its obligations under this contract; or
c. If the company is reasonably of the opinion that the purchaser is not in a position to meet its commitments to the company or (being a limited company) goes into liquidation other than voluntary liquidation for the purposes of amalgamation or reconstruction only or has a receiver appointed of its undertaking, assets or a substantial point thereof or an application is made to the court for an administrator to be appointed. Any such suspension of delivery or termination of the contracts by the company shall be without prejudice to any other rights which the company may have against the purchaser. If any of the events referred to in this condition occur the company’s right to repossession of the goods shall arise forthwith on such occurrence.

16. Proper Law
English Law shall be applicable and the purchaser shall submit to the jurisdiction of the English Courts.

 

Warranty
The warranty offered on most COP Security products is 3 years from the original date of purchase (exceptions apply).
We operate a 3 year advance replacement or repair / replacement warranty on all Dahua products from the original purchase date, providing the unit has not been deliberately damaged or misused, exceptions apply.
The warranty covers all faulty material and workmanship.
All other products carry a 1 year advance replacement or 3 year repair / replacement warranty, providing the unit has not been deliberately damaged or misused, exceptions apply. The warranty covers all faulty material and workmanship.
The following products are covered by a limited warranty of one year from the original purchase date and one year advance replacement warranty; blacksys vehicle cameras & accessories, sport-tek vehicle cameras, and accessories, xplore-tek action cameras and accessories, sprint-tek action cameras and accessories, action-tek cameras and accessories, test monitors, IR lamps, external backup devices, net view network camera and accessories, exclusions apply The warranty covers all faulty material and workmanship.
The following products are covered by a limited warranty of one year from the original purchase date and are not covered by the advance replacement warranty. This warranty is void when the products are used; towers, columns and accessories, tools, batteries and mains plugs, drill bits, fixings and fasteners, trunking, conduit, warning signs, connectors, cable, brackets, cages, junction boxes, data protection kits exclusions apply. The warranty covers all faulty material and workmanship.
COP reserve the right to refuse an advance replacement or repair of a product if you cannot provide a genuine serial number. Cop  provides a warranty for its products only to the person or entity that originally purchased the unit from Cop. COP also reserve the right to reject returned items if no fault can be found and return at the customers cost. Warranty on repaired units continues from the original purchase date-no additional warranty will apply on repairs or replacements. (For more information-see advance replacement terms)


Warranty exclusions
Damage due to misuse, Damage by third party, Damage in transit back to COP, Removal or tampering with internal components, High voltage spikes such as lightning strikes, Software function not included in original product, Product function not included in original product, Deliberate damage, Flooding.

Receipt of Damaged Goods
All shipments made by 3rd party carriers must be inspected on receipt. If products appear to have been damaged in transit, please notify us within 24 hours and in writing within 3 days. Any cartons damaged in transit should be mentioned whilst signing for the goods, as this may affect the warranty claim. You should return the products to us in their original packaging including all instructions & accessories. If you do not inform us of the damage within three days of receipt, COP may not be held responsible for the replacement or credit of these items. Please note that you must contact customer services first to obtain a returns number.

Delivery Discrepancies
COP Security must be notified within 3 days of any delivery discrepancies.

Money Back Guarantee

Customer MUST provide the serial number or invoice number for products to be returned under the 30 day money back guarantee.
All items returned under the 30 day money back guarantee must be in an AS NEW condition; this includes but is not limited to scratches or fitting marks, all product packaging, writing, labels or tape on product packaging, instructions, accessories, cables and discs.
All items returned under the 30 day money back guarantee must be suitably packaged in an outer carton with suitable packing material to protect the goods; COP will NOT be responsible for any damage caused by return shipping.
Cop will arrange for goods to be collected if required, a fixed charge of £5.99 will be applied to collections. (UK only)
Only one attempt to collect will be carried out by COP, if the customer fails to have the goods ready for collection at the agreed time then the return of goods will be the responsibility of the customer.
If goods are not in an AS NEW condition then either the return will be rejected or the customer will be advised of the cost to return the goods to an as new condition. If the charges are not accepted the goods will be returned to the customer. This also includes damage in transit.
All items returned under the 30 day money back guarantee MUST be approved within 30 calendar days from the date of purchase and returned to COP within 35 calendar days from purchase after this time has expired they cannot be returned for credit.
All 30 day money back guarantee returns must have a RMA number, any returns not having an RMA number will be rejected and returned to the customer.
Any camera with cut cables will be rejected for credit.
The following products are excluded from 30 day money back guarantee, Towers & columns, special items ordered not in the COP catalogue.

Advance Replacement 

We operate a 3 year advance replacement on all Dahua products from the original purchase date, providing the unit has not been deliberately damaged or misused, exceptions apply.
The warranty covers all faulty material and workmanship.
All other products carry a 1 year advance replacement or 3 year repair / replacement warranty, providing the unit has not been deliberately damaged or misused, exceptions apply. The warranty covers all faulty material and workmanship.
All exchanged goods will be thoroughly checked upon receipt. Any physical damage beyond what we consider usual wear and tear will result in an invoice being raised for the full value of the replacement item.
The replacement unit will be an identical model or an upgraded model if the original model is no longer available.  The replacement could be a brand new or a reconditioned unit in accordance to stock availability. Warranty on repaired units continues from the original purchase date-no additional warranty will apply on repairs or replacements.
An advance replacement unit will ONLY be shipped to the customer once it has been identified as a defective unit by a Cop support engineer and an RMA number has been issued.
On receipt of the advance replacement it is the responsibility of the customer to ensure the defective unit is returned to COP within 10 working days complete with all components and accessories related to the defective unit, we may charge for such missing items, power supplies, remotes etc. You must contact COP to arrange the collection.
The Serial, UK or R number for the defective unit must be provided; warranty does not apply if the number is missing or unrecognizable.
The customer is responsible for backing up all data stored and the removal of any of the customer’s confidential or personal information on any device before returning to Cop for an RMA service. Cop will not be liable for any data loss during the RMA process.
Advanced Replacement is available only to the original purchaser; Cop Security provides a warranty for its products only to the person or entity that originally purchased the unit from Cop. The advance replacement service is available within the mainland UK only.
Only one attempt to collect will be carried out by COP, if the customer fails to have the goods ready for collection at the agreed time then the return of goods will be the responsibility of the customer.
All items returned must be suitably packaged in an outer carton with suitable packaging material to protect the goods; COP will NOT be responsible for any damage caused by return shipping.
Warranty does not apply if, the product has been modified or repaired by any unauthorised personnel, the defect was subject to abuse, improper use not conforming to product manual instructions or environment conditions, the defect was subject to Force Majeure, such as acts of God, flood, lightening, earthquake, war, vandalism, theft or damage due to low voltage disturbances.
You must have a credit account with sufficient credit or a valid credit card. Money will only be taken if the exchanged goods are not returned 10 working days after receiving the advance replacement. Once an invoice has been generated we are unable to accept the defective unit back and the invoice must be paid within the agreed terms.

Repair/Replace

Warranty for products applies only to the person or entity that originally purchased the unit from Cop Security.
Warranty on repaired units continues from the original purchase date-no additional warranty will apply on repairs or replacements.
The Serial, UK or R number for the defective unit must be provided; warranty does not apply if the number is missing or unrecognizable.
The replacement unit will be an identical model or an upgraded model if the original model is no longer available. The replacement could be a brand new or a reconditioned unit in accordance to stock availability.
Only one attempt to collect will be carried out by COP, if the customer fails to have the goods ready for collection at the agreed time then the return of goods will be the responsibility of the customer.
All items returned must be suitably packaged in an outer carton with suitable packaging material to protect the goods; COP will NOT be responsible for any damage caused by return shipping.
The customer is responsible for backing up all data stored and the removal of any of the customer’s confidential or personal information on any device before returning to Cop for an RMA service. Cop will not be liable for any data loss during the RMA process.
Warranty does not apply IF, the product has been modified or repaired by any unauthorized personnel, the defect was subject to abuse, improper use not conforming to product manual instructions or environment conditions, the defect was subject to Force Majeure, such as acts of God, flood, lightening, earthquake, war, vandalism, theft or damage due to low voltage disturbances.
Please do not return products without an RMA number. Goods received without this will be returned back to the customer and delivery charges may be incurred.

 

Chargeable Repairs

Warranty on repaired units continues from the original purchase date-no additional warranty will apply on chargeable repairs.
Warranty for products applies only to the person or entity that originally purchased the unit from Cop.    
COP will arrange for goods to be collected if required, a fixed charge of £5.99+vat will be applied to collections.
Only one attempt to collect will be carried out by COP, if the customer fails to have the goods ready for collection at the agreed time then the return of goods will be the responsibility of the customer.
The customer is responsible for backing up all data stored and the removal of any of the customer’s confidential or personal information on any device before returning to Cop for an RMA service. Cop will not be liable for any data loss during the RMA process.
All items returned must be suitably packaged in an outer carton with suitable packaging material to protect the goods; COP will NOT be responsible for any damage caused by return shipping.
Once the repair has been completed, the product(s) will be made available for you to collect or COP can arrange for them to be delivered for a fixed charge of £5.99+vat.
Please do not return products without an RMA number. Goods received without this will be returned back to the customer and delivery charges may be incurred.