What is the Cop Commitment?

12th June 2017

COP Security are renowned throughout the industry for the service they provide & the strong relationships they build with each and every customer. Always an industry leader in this regard, COP offer the ‘COP Commitment’, the most comprehensive service package to date. Prominent features of the package include Genuine 3 Year Advance Replacement on all Dahua products & Free Delivery on all orders over £99. James Bentley, product manager, explains how it all works:

“COP’s goal is and always has been to be an industry leader in the service we provide. It’s our customers that matter and our ethos is that the better we serve and work with them, the better we will do as a result. It’s mutually beneficial in that regard and our focus on service has paid dividends over the years as we’ve built strong and lasting relationships with customers of all sizes. To concrete our position we introduced ‘The COP Commitment’, a service package we created after asking installers what they sought and wanted most from a distributor.”

‘Go-to people’

Genuine 3 Year Advance Replacement, Free Delivery on orders over £99, in-depth expert technical support & a thirty day money back guarantee are just a few aspects of the service package.  As James says, “it’s something that the company has been doing for some 20 years already. We have always prided ourselves on being the number one, go-to people for service and support.”

Key Commitments;

3 Year Advance Replacement is just a single part of the firm’s commitment standard for every customer on every purchase, it also includes:

- Three year warranty

- 30-day money back guarantee

- No handling charge for non-faulty items (no ‘administration fee’)

- Free delivery of repairs and collection of returns

The company also builds and tests every single recorder in their UK warehouse, “We get them, we test them, we soak-test them, every single one, before they get sent out.” James continues to explain “nobody wants a product to break, but its electronic equipment; things can go wrong, it’s how you deal with it that matters. We are working with world-famous brands, not only the CCTV manufacturer Dahua, but also Western Digital and Seagate for data storage. We are able to make this commitment because we trust the product and we have the infrastructure to do it.” COP points to its £3.5m product stock holding, meaning that they can provide 99.9% stock availability at all times.

How to find out more

If you’re in the trade - COP are a trade-only distributor - you can register with COP online at www.cop-eu.com and request a catalogue, or give them on a ring 01457 874 999. Visit their website for further details regarding the ‘COP Commitment’, products, in-house training and support.