Cop Security

As part of our commitment to our customers, we offer a comprehensive technical support service online and over the phone. We offer support to all our customers on all COP products, including FREE remote networking support. Call 01457 874 999 to request a technical support callback. Our technical support team are available on the phone between 9am - 5pm GMT Monday to Friday.

Telephone Support
01457 874 999

If you have purchased a product directly from COP, then you can get technical help over the phone from 9am - 5pm GMT Monday to Friday.

Email Support
sales@cop-eu.com
You can also enquire about any of our products via email using the email above, our sales team will endeavour to come back to you as soon as possible.



FREE REMOTE SUPPORT

Connecting your DVR/NVR to the Internet? We can help!

If you need to view a DVR/NVR over the internet or on a mobile phone and require assistance with computer or router configuration, we can help. Using a secure 256 bit SSL encrypted connection; we can log directly into your computer and assist with all your DVR/NVR networking issues including setup, DDNS, Port forwarding & Smartphone connection. We use secure screen-sharing technology to enable us to easily view and remotely control a computer during a networking support session. Click here for more details.



SUPPORT GUIDES    

   Dahua Quick Install Guide Includes initial setup, settings, wiring & app setup for engineers Download Here >>
   End User Guide General operation, playback, backup & remote access for end users Download Here >>
   Ligowave Guide Covers setup & configuration of Ligowave DLB5M-20 Download Here >>
   IP-KB1 Keyboard Guide Quick setup guide for IP-KB1 keyboard Download Here >>
  Dahua Security Guide Covers modifying accounts & changing default passwords on Dahua recorders Download Here >>