Comprehensive Technical Support

As part of our commitment to our customers, we offer a comprehensive technical support service online and over the phone. We offer support to all our customers on all COP products, including FREE remote networking support. Call 01457 874 999 to request a technical support callback. Our technical support team are available on the phone between 9am - 5pm GMT Monday to Friday (excluding public holidays).


Telephone Support

01457 874 999
If you have purchased a product directly from COP, then you can get technical help over the phone from 9am - 5pm GMT Monday to Friday.

Email Support

sales@cop-eu.com
You can also enquire about any of our products via email using the email above, our sales team will endeavour to come back to you as soon as possible.



Online Support


Cyber Security

With the increased popularity of remote access to network video surveillance systems, many more CCTV products are being connected to the internet. Unfortunately, at the same time, any device connected to the internet is becoming more and more vulnerable to a cyber-attack.

Please rest assured that COP security in conjunction with our suppliers are doing our upmost to ensure that the products we supply are as secure as current technology allows. In addition, we are providing as much information as possible to help combat the threat of cyber-attacks. This includes real time security notices, “best practice” advice and download access to the latest firmware, which can be found within our cyber security section on this website. Click here for more information about cyber security.

Free Remote Support

Connecting your DVR/NVR to the Internet? We can help!

If you need to view a DVR/NVR over the internet or on a mobile phone and require assistance with computer or router configuration, we can help. Using a secure 256 bit SSL encrypted connection; we can log directly into your computer and assist with all your DVR/NVR networking issues including setup, DDNS, Port forwarding & Smartphone connection. We use secure screen-sharing technology to enable us to easily view and remotely control a computer during a networking support session. Click here for more details.