The warranty offered on all COP products is 3 years from date of purchase. (Some exceptions apply). We operate a 12 month advance replacement or repair / replacement of any product returned under warranty, providing the unit has not been deliberately damaged or misused.

• Cop offer a 3 year warranty on all products
• Cop also offers a 12 month advanced replacement on all items. ( You must have a credit account with sufficient credit or a valid credit card. Money will only be taken if the exhanged goods are not returned. )
• Cop can arrange for the faulty items within warranty to be collected from you free of charge.
• Any out of warranty chargeable repairs can also be collected for a charge of £10.00 (Cartons up to 20Kg Only)
• All replacement units will be shipped to you free of charge

Exceptions apply

Please note that you must contact customer services first to obtain a return number .

All shipments made by 3rd party carriers must be inspected on receipt. If products have allegedly been damaged in transit, please notify us within 24 hours and in writing within 3 days. Any cartons damaged in transit should be mentioned whilst signing for the goods, as this may affect the warranty claim. You should return the products to us in their original packaging including all instructions & accessories. If you do not inform us of the damage within three days of receipt, COP may not be held responsible for the replacement or credit of these items.

Please note that you must contact customer services first to obtain a return number

COP Security must be notified within 3 days of any delivery discrepancies

You can return any product back to us within 30 days of purchase. You can then either have a credit note, exchange for a similar unit or upgrade the unit and pay the price difference. (Any units deliberately damaged or misused will not be covered)

Please note that you must contact customer services first to obtain a return number