The warranty offered on all COP Security products is 3 years from date of purchase. (exceptions apply).
Please note that you must contact customer services first to obtain a return number.
- Cop can arrange for faulty items, within warranty, to be collected from you free of charge. For more information contact customer services.
- COP Security also offer a 12 month advanced replacement on all items. (To take advantage of our advance replacement system, you must have a credit account with sufficient credit or a valid credit card. Money will only be taken if the exchanged goods are not returned within a two week period. )
- Any out of warranty chargeable repairs can also be collected for a charge of £10.00 (Cartons up to 20Kg Only)*
- All replacement units will be shipped to you free of charge
Please note that you must contact customer services first to obtain a return number.
If products have allegedly been damaged in transit, please notify us within 24 hours and in writing within 3 days. Any cartons damaged in transit should be mentioned whilst signing for the goods, as this may affect the warranty claim. You should return the products to us in their original packaging including all instructions & accessories. If you do not inform us of the damage within three days of receipt, COP may not be held responsible for the replacement or credit of these items. Please note that you must contact customer services first to obtain a return number.
You can return any product back to us within 30 days of purchase. You can then either have a credit, exchange for a similar unit or upgrade the unit and pay the price difference. (Any units deliberately damaged or misused will not be covered). Excludes towers & columns.
Please note that you must contact customer services first to obtain a return number.
The folowing products are covered by a limited warranty:
Metal Halide Lamps; 70w & 150w - 10000 Hours
Metal Halide Lamps; 250w - 12000 Hours
