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All of our goods are supplied with a three year warranty from the date of purchase (Exceptions apply). This means that if at any point during this period, we will repair or replace it with a brand new or equivelant product. Please note that you must contact customer services first to obtain a return number.
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If a product goes faulty within 12 months of your invoice date (24 months for Symphony DVRs), we will ship out a replacement for it, at zero value, before we arrange to collect the original item. Please note that you must contact customer services first to obtain a return number. Exceptions apply, see complete returns policy below. |
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If you change your mind about a purchase for any reason, you may return it to us ( in it’s original condition ) within 30 days and we will issue a full refund. |
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We will arrange a collection free of charge for any faulty products within their warranty period that you wish to return. |
To return an item, please get in touch by phone, and we will arrange to collect your goods from you. Call +44 (0) 1457 874 999 Mon-Fri 09:00 - 17:00 GMT.
