Remote support

Connecting your DVR to the Internet? We can help!

If you need to view a DVR over the internet or on a mobile phone and require assistance with computer or router configuration, we can help.

Using a secure 256 bit SSL encrypted connection, we can log directly in to your computer and assist with all your DVR networking issues including:

  • DVR setup
  • Port forwarding
  • DDNS
  • Mobile phone connection setup

How it works
LogMeIn Rescue software uses secure screen-sharing technology to enable Cop Security to easily view and remotely control a computer during a networking support session.

What you need to do

 

Ensure an engineer is onsite

Make sure your computer and DVR are connected to the same router with internet access.

Ensure you have your router username and password details.
(Please note: This is not your Wi-Fi password)

Call technical support on 01457 874 999 who will issue a
6 digit PIN code and we will take care of the rest.


If you have received a 6 digit PIN code enter it below.

Enter your PIN code:


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS:

Cop Security accepts no responsibility in the event of any future problems with your computer, router or network. All remote sessions are recorded for quality and training purposes. When using this service you are confirming that you agree to these terms. This service is only available to our customers and we are unable to deal with queries from any other users.