If a product fails within twelve months of purchase we will dispatch a brand new replacement the same day you notify us of the fault. Once you have then replaced the faulty product, we will arrange for the faulty item to be collected free of charge. You then keep the new product and we keep the faulty product, it’s that simple!
(Account holders only)
Terms and conditions apply

With some small exceptions all COP products carry a full 3 year warranty. If a product fails during this time, we will either replace or repair it free of charge, and we will also pay the carriage charges.
Terms and conditions apply

If you decide for any reason that you don’t want a COP product, we will exchange or refund the full value of the product.
All we ask is that you send it back to us in good condition.
Terms and conditions apply

Our technical support staff have many years experience installing and servicing CCTV systems. They know and understand the problems engineers face when something goes wrong and are able to provide one of the best technical support services in the business.
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As well as access to our online store our web site also has a wealth of technical information available for download and the latest software for our range of DVRs.
Click here for product support